1. Introduction to Measuring What Matters

MODULE 2 | Section 1 of 8

Measuring What Matters

INTRODUCTION TO MEASURING WHAT MATTERS

Value in health care is created by helping patients and families in ways that improve quality of life and dignity of death. Patient-focused care means different things in different organizations, but in every health care delivery setting, the goal is to help patients and families with health.

This module will help you gain understanding of how to identify patient outcomes that matter, and how to participate in measuring, evaluating, and improving results for patients. We will also provide insights on process measures, which are critical to achieving and monitoring improvement.

“Among the most important provider steps in moving to value-based competition is the measurement of results and the factors that influence them. It is difficult to improve value without measuring results. No physician or provider organization will be truly effective in attaining and sustaining excellence without knowing where it stands. A move by providers to measure results, make results transparent, and use results’ information to improve value would be the single most important step in transforming the health care system.”

Michael E. Porter and Elizabeth Teisberg, Redefining Health Care, 2006.

Appreciate and reflect on outcomes that are meaningful to the patient.

Define the measurement of ‘patient outcomes’ as they relate to value-based health care.

Examine resources for choosing and measuring validated patient outcomes.

Apply a measures framework to evaluate the success of health care value programs from the perspective of patient outcomes.

Describe different types of measures and when they would be used.

Identify the reasons for collecting ‘patient-reported outcomes.’

Appreciate and reflect on how patient outcomes define physicians’ success.

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