11.Conclusion: Creating a High-Value Culture

MODULE 8 | Section 11 of 11

Conclusion: Creating a High-Value Culture

MODULE 8 SUMMARY

Culture is the undercurrent that shapes our behaviors and systems. We each can create culture change through actions both big and small, leading from where we stand (no matter where that is). Through generating the will, collecting ideas, and then executing, we can develop plans that are more likely to stick within our environments. There are a number of frameworks and strategies that we reviewed throughout this module, which can help provide insights into how to effectively shift organizational culture.

MODULE 8 SECTION SUMMARIES

SECTION 2

Often we make treatment decisions based on ingrained cultural practice rather than value-based best practices.

SECTION 3

Organizations with positive cultures tend to succeed over those with less positive culture on key metrics and in the face of health care reform despite having similar protocols and processes.

SECTION 4

The components of high-value care cultures are discussed and a measure to quantify these components introduced.

SECTION 5

Generating the will to change is a huge component of creating meaningful change in organizational culture. This section discusses how to do so and presents a cultural change framework.

SECTION 6

The conditions for change often need to be created, and this section provides insight into the components of that creation.

SECTION 7

Nudge theory and strategies and help to inspire and create cultural change through an understanding of human psychology.

SECTION 8

Anyone can be a leader and role model of culture change; from medical student to established practitioners, leading from where you stand is a matter of taking action.

SECTION 9

Penn Medicine has led the way in applying cultural innovations through Nudge Units.

SECTION 10

Learners reflect purposefully on their own organizational cultures and establish actionable intentions to effect change.

Learn More

ARTICLE

The Harvard Business Review’s guide to determining your organization’s current culture and shaping it to fit your strategy

Goysberg B, Lee J, Price J, Cheng Y-J. Harvard Business Review

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