Step 1 - SCENARIO
You believe that there is a high level of satisfaction with wait times for getting blood drawn in your hospital lab clinic. You’d like to measure satisfaction rates to confirm your belief . You think that the patients in this clinic will be satisfied 85% of the time . You decide to start surveying the patients in this clinic beginning tomorrow. You sample for one day with a validated scale and collect surveys from all patients visiting the clinic totalling 15 surveys . You find that 6 of the 15 patients were satisfied with the wait time in the clinic .
Objective |
Select on the Objective in the above scenario |
Plan |
Select on the Plan (or prediction) in the above scenario |
Do |
Select on the Do (or action) in the above scenario |
Study |
Select on the Study (or result) in the above scenario |